Customer Stories

CIT Academies

A centralised, secure portal empowers this UK-based multi-academies trust to govern more effectively.  

CIT Academies logo

 Industry: Education; multi-academy trust

Headquarters: Long Bennington, England, United Kingdom

Board Management Goals

  • A more efficient, secure way to handle board materials
  • Better ensure compliance with regulatory requirements
  • Improve communication, onboarding, and audit preparation

Results

  • Simplified onboarding for new members
  • Better ease of use and navigation
  • Granular permission settings allow enhanced security and control

The Challenge: Moving Beyond Inefficient and Insecure Processes

CIT Academies, a multi-academy trust in the UK serving East Midlands, is committed to providing a high standard of education to pupils of all abilities across its network of primary, secondary, and all-needs schools.  

Before adopting OnBoard, CIT Academies relied on email and PDF-based processes to support distributing board materials and meeting operations. According to OnBoard’s 2024 Boardroom Insights Survey, 62% of all boards use email and PDF to distribute board materials.  

While this may be a common preparation in many boardrooms, reliance on email and PDF had presented several challenges for CIT Academies’ board of trustees: 

  • Inefficient Communication: Sharing documents via email, often in zip files, was time-consuming and cumbersome. 
  • Security Concerns: Managing sensitive board information through email posed the potential risk of data breaches and non-compliance with regulations. 
  • Onboarding Difficulties: New trustees struggled to access and navigate the wealth of historical board materials. 
  • Audit Preparation: Gathering and organising documents for audits was a manual and time-intensive process. 


As a growing trust, CIT Academies’ board of trustees recognised the need for a more efficient and secure way to manage board operations and ensure compliance with regulatory requirements. 

The Solution: A Centralised and Secure Board Portal

In 2018, CIT Academies implemented OnBoard, a comprehensive board management platform, to streamline governance processes and enhance security. This provided a centralised, secure location for all board-related activities. 

Ana Hendrickson, Company Secretary and Clerk to the Trustee Board, says that using OnBoard provides multiple benefits as she administers her duties in preparing board materials, communicating with trustees, and executing board meeting operations.  

Key Benefits:

  • Ease of Use and Navigation: OnBoard’s intuitive interface has made it easy for trustees to access the information they need.  
    Hendrickson notes, “OnBoard is really easy to navigate and find information. Not just for the trustees, but for anybody joining the system.” 
  • Simplified Onboarding for New Members: The easy-to-understand navigation and storage options also means that new trustees can quickly get up to speed with OnBoard’s comprehensive archive of past meeting materials.  
    “We currently have two new trustees who have easily accessed the portal and perused all required documents; and it’s just so easy because there is no need to send any information electronically,” Hendrickson says.  “Everything is held within the OnBoard portal, so it’s been a massive help.” 
  • Enhanced Security and Control: OnBoard’s granular permission settings allow CIT Academies to control access to sensitive information. Confidential documents are stored in a secure folder, accessible only to authorised personnel.  
  • Streamlined Audits and Compliance: OnBoard provides a centralised repository for all board documents, making it easy to demonstrate compliance with ESFA regulations. Auditors can quickly access the information they need without the need for printing or physical document management.

“Every year access is given to our auditors, they know exactly where to go and where all documents and approvals are,” Hendrickson says. “So for auditing purposes is just really easy because everything is so accessible and held in one place.” 

  • Improved Efficiency: OnBoard has eliminated the need for printing and distributing paper documents, saving time and resources. Board members can now access all meeting materials securely online, from any device.

Key Features in Use: 

  • Minutes Builder: Quickly create meeting minutes drafts with multi-user editing and approvals and repeatable templates.  
  • Agenda Builder: No more starting from scratch with an agenda editor that can be used again and again.   
  • Resources Folder: Securely store and share board materials. 
  • Messenger: Plan and execute board meetings efficiently by communicating to all board trustees simultaneously and ensuring all have the most current and up-to-date materials. 
  • Granular Permissions and Security: Control who can access sensitive information. 
  • Mobile App: Enable board members to access materials from any device, including biometric security and remote device wipe for lost or stolen hardware. 
  • Archive: Provides a complete history of board decisions. 

Impact: 

OnBoard has empowered CIT Academies to: 

  • Improve board engagement and decision-making. 
  • Reduce administrative burden and costs. 
  • Enhance data security and compliance. 
  • Support the trust’s mission of providing high-quality education to all pupils. 

“We currently have two new trustees who have easily accessed the portal and perused all required documents; and it's just so easy because there is no need to send any information electronically. Everything is held within the OnBoard portal, so it's been a massive help.”

Ana Hendrickson

— Ana Hendrickson, Company Secretary and Clerk to the Trust Board, CIT Academies

Looking Ahead

CIT Academies is committed to continuous improvement and exploring new ways to leverage OnBoard to further enhance its governance practices. Hendrickson says the board of trustees also recognise the potential of advanced OnBoard features like Automated Minutes to further streamline their board meeting processes. 

For CIT Academies’ board of trustees, OnBoard is the preferred provider for in board management capabilities. When they were presented with an alternative, they preferred OnBoard,” Hendrickson says. “Our trust board is familiar with OnBoard, the portal offers an opportunity to add more licenses if needed, it’s easy to operate and all our data is held in one place, so I don’t think there would be any other platform at the moment that the board might consider.”

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